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Active and Inactive Students

Understanding active and inactive customers

Sandy avatar
Written by Sandy
Updated over a week ago

If you want to find out how many active or inactive students you have or how many students have bought specific programs, follow these steps:

1) Go to the "Customers" tab.

2) Click on "All statuses" to filter your list into active or inactive.

  • Active customers are those who are currently paying for a recurring product or who are part of an active product, or those with active redemption points.

  • Inactive customers include those who created an account on your site but did not purchase a product, customers who have canceled their recurring payments, and customers who bought a product that has since expired.

3) If you want to sort further, you can click on the next drop-down box and sort by product purchased.

4) Any list you create with these filters can be exported by clicking on "Export CSV".

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