If you'd like to cancel your teacher or studio account:
1) Log in to your site.
2) Navigate to "Settings" on the bottom left corner of your dashboard. Then click on "Account information". You can also go directly to https://app.heymarvelous.com/settings
3) Click "Delete Account".
Please note: after you select "Delete account", you will have access to your account until the end of your billing cycle.
4) If you cancel your site, you must cancel any recurring subscriptions that you may have.
PAYPAL USERS WITH RECURRING PAYMENTS
Paypal will not allow a third-party app (like Marvelous) to change or stop a recurring payment. You must log in to your PayPal account and stop each payment manually. Stopping your Marvelous subscription WILL NOT STOP PAYMENTS IN PAYPAL.
STRIPE USER WITH RECURRING PAYMENTS
You must go through each of the students and "Cancel Order" to stop the subscription from within Marvelous OR you can go into your Stripe account and "Stop Subscription" for each of your clients.
Contact Us 🧡
For any questions reach out to us in our live chat or send us an email at firstname.lastname@example.org 🙂